Shipping policy

SHIPPING POLICY

Last Updated: 3 DECEMBER 2025

This Shipping Policy explains how deliveries are scheduled, handled, and fulfilled by Spike Durian. By placing an order with us, you agree to the terms outlined below.

1. Delivery Schedule

We deliver on:

  • Monday to Sunday

Available delivery time slots for Monday to Friday. 

  • 4:00pm – 8:00pm


Available delivery time slots for Sun and Sat. 

  • 12:00pm – 6:00pm

  • 6:00pm – 10:00pm

Delivery windows are approximate and may vary based on route and traffic conditions.

2. Same-Day & Next-Day Delivery

  • Same-day delivery is not available due to preparation requirements.

  • Next-day delivery is available for orders placed before 5:00pm.

For special arrangements, please contact us at hello@spikedurian.sg and we will assist where possible.

3. Delivery Fees

  • $10 delivery fee applies to single-box orders.

  • Multi-box orders may qualify for free or reduced delivery fees (as shown at checkout).

  • Re-delivery fee: $10 for all failed delivery attempts.

You are responsible for ensuring someone is available to receive the order during the selected time window.

4. Delivery Coverage

We deliver across Singapore islandwide.

Restricted or difficult-to-access areas may incur additional charges, including but not limited to:

  • Sentosa

  • Airline House

  • Changi Airport vicinity

  • Tuas

  • Other secured or restricted zones

If additional charges apply, we will contact you before delivery.

5. Delivery Requirements (Cold Chain Handling)

Because our products are chilled and perishable, the following conditions apply:

  • A recipient must be present to receive the order.

  • We do not leave durians at the door or unattended locations.

  • Upon receiving the order, durians must be placed in the refrigerator immediately to maintain optimal quality.

Spike Durian is not responsible for quality degradation due to improper handling after delivery.

6. Product Condition Upon Arrival

Your durians will arrive:

  • Chilled, not frozen

  • Packed in a cooler bag with gel ice packs

  • Accompanied by an instruction card for optimal enjoyment

For best quality, consume within 12–24 hours and do not refreeze.

7. Handling & Storage After Delivery

Customers are responsible for proper storage once the product has been delivered.

  • Refrigerate immediately upon receiving.

  • Consume within 12–24 hours.

  • Do not leave at room temperature for extended periods.

  • Do not refreeze the durian, as this damages texture and flavour.

Products that have been mishandled after delivery are not eligible for replacement.

8. Delivery Address Changes

You may request a delivery address change if:

  • The request is made at least 2 days before your delivery date.

We cannot modify delivery addresses:

  • 1 day before delivery, or

  • On the day of delivery, due to pre-arranged logistics.

To request changes, email hello@spikedurian.sg.

9. Missed Deliveries & Failed Attempts

If the recipient is unavailable during the confirmed delivery window:

  • The order will be marked as a failed delivery, and

  • A $10 re-delivery fee will apply.

We strongly recommend arranging for someone to receive the delivery on your behalf if you are unavailable.

10. Incomplete or Incorrect Orders

If your order is incomplete or incorrect, please email hello@spikedurian.sg within 24 hours of delivery.
Please include:

  • Photos or videos of the issue

  • Description of the problem

  • Your order number

We will review and assist accordingly.

11. Weather & Unexpected Delays

In the event of severe weather or unforeseen logistical disruptions:

  • We may reschedule your delivery for safety and quality reasons.

  • If rescheduling is not suitable, we will offer a full refund.

  • No penalties apply for delays outside our control.

12. Bulk & Corporate Orders

Bulk orders are welcome.
Please reach out to hello@spikedurian.sg for custom arrangements and pricing.