Frequently asked questions
Do you offer free exchange if my durians taste sour or seem off?
For MSW: Yes — if you receive durian that seems sour or of poor quality, submit feedback immediately at members.spikedurian.sg.
We offer a replacement for verified quality issues, assessed case by case.
For D24 (if added to your bundle): D24's introductory $9 bundle pricing is final sale for personal preference — taste, texture, and seed size are not covered, as this reflects the natural character of the variety.
Verified spoilage (fermented smell, mould, off sliminess) remains covered.
Please keep all durians chilled and share photos/videos to help us assess quickly.
What are your delivery days and time slots?
We deliver daily. Available delivery time slots:
Monday to Friday: 4:00pm – 9:00pm
Saturday and Sunday: 12:00pm – 6:00pm
Do you offer same-day or next-day delivery?
We do not offer same-day delivery, as we prepare your durians one day in advance.
For next-day delivery, place your order before 10pm.
What is the condition of the durian upon arrival?
Your durians arrive chilled, packed in a cooler bag with gel ice packs to maintain temperature.
Please refrigerate them immediately for the best quality.
How do I store the durians and how long do they last?
Store them in the refrigerator, not the freezer. For peak flavour and texture, consume within 12–24 hours.
Do not refreeze — it affects quality and we cannot replace refrozen durians.